How to Return a Nexgrill That Is Not Working

Are you frustrated with a malfunctioning Nexgrill? Don’t worry, we’ve got you covered!

In this article, we will guide you through the process of returning your faulty Nexgrill.

From troubleshooting steps to contacting customer support, gathering proof of purchase, and packaging instructions, we will provide you with clear and concise instructions every step of the way.

Get ready to say goodbye to your faulty Nexgrill and hello to a hassle-free return process!

Troubleshooting Steps

First, make sure you’ve checked the gas connection and igniter battery, as those are common issues that can cause the Nexgrill to not work.

When troubleshooting common Nexgrill issues, it’s important to start with the basics. Begin by inspecting the gas connection to ensure it is properly connected and the gas valve is turned on. Sometimes, a loose connection can prevent the grill from igniting. Additionally, check the igniter battery to make sure it has enough power. A weak or dead battery can prevent the ignition system from sparking and lighting the grill.

If the gas connection and igniter battery are not the source of the problem, there are a few DIY fixes for Nexgrill problems that you can try. One common issue is a clogged burner or gas line. To fix this, turn off the gas supply and disconnect the burners. Clean any debris or grease that may be blocking the gas flow.

Another DIY fix is to check the regulator. If the grill is not getting enough gas pressure, it may not ignite properly. Inspect the regulator for any damage or blockage and replace if necessary.

Contacting Customer Support

When you’re having an issue with your Nexgrill, contacting customer support is the best way to get assistance. Here are three reasons why reaching out to customer support is beneficial:

  1. Expert guidance: Customer support representatives are trained to provide solutions to common issues with Nexgrill products. They can guide you through troubleshooting steps tailored to your specific problem, helping you resolve the issue quickly and efficiently.

  2. Refund options: If your Nexgrill is not working despite troubleshooting attempts, customer support can inform you about refund options. They can guide you through the return process and provide information on how to get a refund or replacement for your faulty unit.

  3. Escalating complaints: If you find that your initial interaction with customer support doesn’t resolve the issue, they can help escalate your complaint. They will ensure that your concerns are addressed by a higher level of support or management, increasing the chances of finding a satisfactory resolution.

Gathering Proof of Purchase

To gather proof of purchase, you can simply check your email for the order confirmation. This email usually contains all the information you need to prove that you bought the Nexgrill. Look for the email from the retailer or online store where you made the purchase. It should have the order number, date of purchase, and the item you bought.

If you can’t find the email, you can also check your account on the retailer’s website. They usually keep a record of all your purchases, including the order confirmation. Once you have the proof of purchase, you can proceed with returning the Nexgrill that is not working.

Before returning the product, it’s important to understand the warranty coverage and return policy. The warranty coverage will determine if the product is eligible for repair, replacement, or refund. Some warranties only cover manufacturing defects, while others cover a broader range of issues.

It’s also important to clarify the return policy, as it may have specific requirements such as returning the product within a certain timeframe or in its original packaging. Understanding these details will help you navigate the return process smoothly and ensure that you receive the appropriate resolution for your situation.

Packaging and Shipping Instructions

Once you have obtained the necessary proof of purchase, you can follow the packaging and shipping instructions provided by the retailer to return the product. Returning a defective Nexgrill is a simple and straightforward process, ensuring a smooth experience for you as a customer. Here are the steps you need to follow:

  1. Package the product: Carefully place the Nexgrill back in its original packaging, ensuring it is secure and protected. If the packaging is damaged or unavailable, use a sturdy box and plenty of padding to prevent any further damage during transit.

  2. Include all accessories: Make sure to include all the accessories that came with the Nexgrill, such as the propane tank, grill grates, and any additional parts. This will help the retailer process your return more efficiently.

  3. Attach the proof of purchase: Include a copy of the proof of purchase inside the package. This can be the original receipt or a printed copy of the email confirmation.

  4. Ship the package: Follow the retailer’s instructions for shipping the package back. They will provide you with the necessary shipping label or instructions on how to arrange for return shipping. Be sure to keep a copy of the tracking number for your records.

Tracking Your Return

Tracking your return is a straightforward process that can be easily done by using the provided tracking number. Once you have packaged and shipped your non-working Nexgrill, you can use the tracking number to monitor its progress and ensure that it reaches its destination safely. This allows you to have peace of mind and stay updated on the status of your return.

To help you understand the return process better, here is a table outlining the return shipping fees for different shipping methods:

Shipping Method Return Shipping Fee
Standard $9.99
Expedited $19.99
Priority $29.99

As you can see, the return shipping fees vary depending on the speed of delivery you choose. It is important to note that these fees will be deducted from your refund amount, so it’s essential to choose a shipping method that suits your needs and budget.


In conclusion, returning a non-working Nexgrill is a straightforward process. By following the troubleshooting steps and contacting customer support, you can determine if a return is necessary.

Remember to gather proof of purchase and carefully package the item for shipping. Once you have shipped the item, make sure to track its progress.

With these steps, you can easily return your non-working Nexgrill and get a resolution to the issue.